5ph1 Casino Privacy Policy

This Privacy Policy applies to all personal information collected by 5ph1 Casino in connection with the operation of the 5ph1 platform and related services available to players in the Philippines and other permitted jurisdictions. It covers data collected through:

• Account registration and the 5ph1 login process;
• Identity verification (KYC) procedures;
• Deposit, withdrawal, and other financial transactions;
• Gameplay activity across all 5ph1 games, including slots, bingo, Lucky Bingo, sabong, and Limbo;
• Customer support interactions via live chat;
• Platform usage data collected through cookies and similar technologies.

5ph1 collects the following categories of personal information:

• Identity data: Full legal name, date of birth, government-issued ID number (e.g., PhilSys ID, passport, driver's licence), and selfie or photograph for KYC verification;
• Contact data: Philippine mobile number, and optionally an email address;
• Financial data: GCash account number, PayMaya number, bank account details (BPI, BDO, Metrobank), or cryptocurrency wallet address used for deposits and withdrawals on 5ph1;
• Account data: Username, encrypted password, account creation date, and login history;
• Transaction data: Records of all deposits, withdrawals, bonus claims, and wagers placed on the 5ph1 platform;
• Technical data: IP address, device type, browser type, operating system, session duration, and referring URL;
• Communications data: Records of any support interactions conducted through 5ph1's live chat system.

5ph1 uses the personal data collected for the following purposes:

• Account management: To create, verify, and maintain your 5ph1 player account, and to authenticate your identity at each 5ph1 login session;
• Payment processing: To process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency channels;
• Legal and regulatory compliance: To fulfil obligations under Philippine law, PAGCOR regulations, and applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct on 5ph1;
• Customer support: To respond to enquiries, resolve account issues, and provide 24/7 live chat assistance;
• Platform improvement: To analyse usage patterns and improve the performance, features, and user experience of the 5ph1 platform;
• Responsible gaming: To monitor for signs of problem gambling behaviour and administer self-exclusion or account limits where requested or required.

5ph1 processes your personal data on the following legal grounds under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable Philippine data protection regulations:

• Contractual necessity: Processing is required to fulfil our obligations to you under the 5ph1 Terms & Conditions, including account management and payment processing;
• Legal obligation: Processing is required to comply with applicable Philippine laws and PAGCOR regulatory requirements, including AML and KYC obligations;
• Legitimate interests: Processing is conducted for fraud detection, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Where processing is based on your consent (such as optional marketing communications), you may withdraw consent at any time by contacting 5ph1 support.

5ph1 does not sell or commercially trade your personal data. We may share your information with the following categories of recipients, strictly as necessary:

• Payment service providers: GCash (GXI / Globe Fintech Innovations), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and cryptocurrency processing partners — solely to facilitate your deposits and withdrawals on 5ph1;
• Identity verification providers: Third-party KYC service providers that assist 5ph1 in verifying player identity documents;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law;
• Legal and professional advisers: Where disclosure is necessary for the purposes of obtaining legal advice or in connection with legal proceedings;
• Technology and infrastructure providers: Cloud hosting, platform security, and analytics providers that process data on 5ph1's behalf under strict data processing agreements.

All third parties with whom 5ph1 shares personal data are required to handle such data in accordance with applicable privacy laws and with appropriate technical and organisational security measures.

5ph1 uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit 5ph1. We use the following types:

• Essential cookies: Required for the platform to function, including maintaining your authenticated 5ph1 login session and remembering your preferences;
• Analytics cookies: Used to understand how players navigate the platform, which games are most popular, and how we can improve the overall 5ph1 experience;
• Security cookies: Used to detect suspicious activity and protect against unauthorised access to player accounts.

You may configure your browser to block or delete cookies, though doing so may affect the functionality of your 5ph1 session, including the ability to maintain a login state. Essential cookies cannot be disabled without impacting core platform functionality.

5ph1 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law and PAGCOR regulations. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, as required under Philippine AML obligations;
• KYC verification documents are retained for the duration of your account and for five (5) years after closure;
• Customer support interaction logs are retained for three (3) years from the date of the interaction;
• Technical and usage data (IP logs, session data) are retained for twelve (12) months from collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 5ph1's data deletion procedures.

5ph1 implements the following technical and organisational security measures to protect your personal data:

• SSL/TLS encryption for all data in transit between your device and 5ph1 servers;
• Encryption of sensitive data at rest, including financial account details and identity documents;
• OTP verification on new device logins and optional two-factor authentication;
• Access controls that restrict employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the 5ph1 platform;
• Incident response procedures to detect, contain, and report data security breaches in accordance with Philippine law.

Despite these measures, no online platform can guarantee absolute security. You are also responsible for protecting your own 5ph1 login credentials and OTPs. Never share your password or one-time PIN with anyone, including individuals claiming to be 5ph1 support staff.

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights with respect to your personal data held by 5ph1:

• Right to be informed: The right to know what personal data 5ph1 collects, how it is used, and with whom it is shared — as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data 5ph1 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data in your 5ph1 account;
• Right to erasure: The right to request deletion of your personal data, subject to 5ph1's legal retention obligations;
• Right to object: The right to object to certain processing of your personal data, including direct marketing;
• Right to data portability: The right to request your personal data in a structured, machine-readable format.

To exercise any of these rights, contact 5ph1 via the 24/7 live chat support channel accessible from the platform. We will respond to verified requests within thirty (30) calendar days.

5ph1 Casino does not knowingly collect personal data from individuals under the age of 21. Access to the 5ph1 platform is strictly restricted to players who are 21 years of age or older, in compliance with Philippine gaming regulations. If 5ph1 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, deposits returned to the original payment method, and all associated data deleted. If you believe a minor has registered on 5ph1, please contact our support team immediately.

5ph1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, 5ph1 will notify registered players via their registered mobile number or through a prominent notice on the platform, at least seven (7) days before the changes take effect. Continued use of 5ph1 following the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how your data is being handled.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 5ph1, please contact our Data Privacy team through the 24/7 live chat support accessible on the 5ph1 platform, or by email at the address listed in the footer of this website.

All privacy-related enquiries will be acknowledged within three (3) business days and resolved within thirty (30) calendar days. If you believe your data privacy rights under Philippine law have been violated, you may also file a complaint with the National Privacy Commission (NPC) of the Philippines.